FAQs

FRECUENT QUESTIONS
 
1. How long will it take to receive my order?
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Our processing time is 3 days to 2 weeks to make and ship your order. Then the shipping company will take care of delivering the order in 1-2 days.
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2. What is your return/exchange/refund policy?
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Please, go to Refund Policy Page

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3. Can I cancel or edit my order?
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We are trying to process all orders as fast as we can.
Therefore, only cancellations/changes of orders within 12 hours of placing the order are guaranteed. Once your package is marked as shipped, We can no longer make any changes to your order.
Please contact the carrier if you need to make any further updates after your order has shipped.
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4. The order says delivered but I don't see it?
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Please check your mailbox and ask your neighbors to see if they have your packages. Sometimes orders appear 1 or 2 days after the estimated delivery date.
Please contact your carrier using the tracking information provided in your shipping confirmation email if you have any questions about a delayed or lost order. We are NOT responsible for any lost or stolen packages
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 5. Do you ship internationally?
Nintendo Swicht Accesories and more ( Small Packages)
- Worldwide
Clothes and Bags ( Big Packages)
Clothes usually take up more space and need large shipping packages, which makes it difficult for us to ship to some areas of the world due to the increase in shipping prices.
- Currently we ship to Europe (North and South), United Kingdom, Canada, United States, Australia, Mexico and Switzerland.
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6. What is the best way to contact you?
By email: support@petimint.com
or
Instagram direct: @petimint