Legal notice

International Shipping Notice

If your order is addressed to a country outside the European Union, the shipment may be subject to duties, taxes or other charges due to local and/or customs laws. We will send your package through the DDU incoterm (Duties and taxes upaid), which means that Petimint will take care of delivering it, but will not assume possible customs expenses or local taxes.

The person to whom the order is addressed will be responsible for all customs costs associated with the importation of the products (even if the order is rejected). Please, if you are sending someone residing outside the European Union products from the Petimint page, make sure that they know all this.

It is also possible that, for customs reasons, the order may suffer some delay.



Write us by mail if you receive the damaged item.
We will help you in the claim process to the transport company if necessary.