TRACK MY PACKAGE

We send all packages from Spain and work with the carrier Correos España: https://www.correos.es/es/es/particulares

The tracking numbers received will be from this shipping provider, but when it comes to international shipments, the package will go through several transport companies. That is why, depending on the destination country, the company in charge of delivering the package to your address will be different from Correos España.

You will receive a tracking number by email when your package haven been sent.

Therefore, there are many times that the tracking may suffer delays in the tracking update, which is why we recommend looking for the tracking directly on the website of the carrier of your country that will receive the merchandise.

You can enter the exact same tracking number from Correos España to search for tracking with the carrier in your country.

 

In case of any delay, you can contact the carrier of each country directly, who will help you receive the package. There are many of them that when the client is not at home, they leave them in the office and appear as delivered. That is why, to avoid confusion, we always recommend speaking directly with the carrier of your country.

CARRIERS

If your country is:

• United States:  Ship with USPS https://www.usps.com/
• Canada:  Ship with Canada Post https://www.canadapost-postescanada.ca/track-reperage/en#/home
• Australia:  Ship with Australia Post https://auspost.com.au/mypost/track/search
• United Kingdom:  Ship with Royal Mail https://www.royalmail.com/track-your-item
• France:  Ship with La Poste https://www.laposte.fr/outils/track-a-parcel
• Germany:  Ship with DHL or Deutsche Post https://dhl.de/ or https://www.deutschepost.de/en/home.html
• Netherlands:  Ship with PostNl https://www.postnl.nl/en/receiving/parcels/track-and-trace/
• México: Ship with México National post: https://www.portal.correosdemexico.com.mx/portal/

 

Please contact with the carrier if there is any problem and you did not receive the package (even if in the tracking appears at delivered)

If you don't see your country, please contact to support@petimint.com and we'll give you the carrier page.

Also you can try to find the carrier here with the tracking you have received: https://parcelsapp.com/

REMINDER

International shippings can take delays due customs from your country and it's needed to understand that it's a issue we can't make nothing and isn't our fault. 

Also in rare occasions, the package can get lost but don't worry because we can send another one with no cost if that happens.

We take care of all the import customs procedures and you don't have to worry about anything, but that doesn't prevent delays from occurring occasionally. Customs fees are not usually charged for the shipments we make so you won't receive extra fees.

We are here to help.

For more help, please contact by email.